Refund policy

MTG COAX Return, Refund & Exchange Policy

Effective date: August 17, 2026

We want every MTG COAX customer to feel confident about their purchase. Please review this policy before placing an order.

15-Day Return Window

Customers have 15 calendar days after delivery to submit a return request.

The delivery date shown by the shipping carrier is considered the date of delivery. The delivery date is day zero, and the following day is day one.

A return request must be submitted no later than 11:59 p.m. Eastern Time on the 15th calendar day after delivery. Requests submitted after this deadline will not qualify for a refund or exchange, except when required by law.

Eligible Items

Regular-priced, discounted, sale, and clearance shirts are covered by the same 15-day return policy.

MTG COAX accepts eligible standard shirts in any condition. The shirt may be worn, washed, used, stained, altered, or damaged. However, the correct shirt originally purchased from MTG COAX must be returned. Fraudulent claims, counterfeit items, empty packages, or items not purchased from MTG COAX are not eligible.

Proof of purchase, such as an order number or purchase confirmation, is required.

Customized and Personalized Shirts

Customized or personalized shirts may only be returned when:

  • The shirt is defective;
  • MTG COAX sent the wrong item, size, design, or color; or
  • The finished customization is different from the information approved or supplied by the customer.

Customized items cannot be returned because of a change of mind, an incorrectly selected size, or incorrect spelling, images, colors, or other information supplied or approved by the customer.

MTG COAX may request photographs showing a defect or error before providing the return label.

How to Request a Return

To begin a return, visit:

https://mtgcoax.com/pages/contact

Please provide:

  • Your full name;
  • Order number;
  • Email address used for the order;
  • The item being returned;
  • Whether you want a refund or exchange; and
  • Photographs if the item is customized, defective, damaged, or incorrect.

Please wait for return instructions before mailing the item.

Free Return Shipping

MTG COAX pays the return-shipping cost for every approved return by providing a prepaid shipping label.

After receiving the prepaid label, the customer must give the package to the designated carrier within seven calendar days. The carrier’s first acceptance scan will serve as proof that the return was shipped on time.

If the package is not given to the carrier within seven calendar days, the return request will be closed and the item will no longer qualify for a refund or exchange, except when required by law.

Once the designated carrier accepts and scans a return shipped with the MTG COAX prepaid label, the customer will not be responsible if the return package is lost in transit.

Refunds

For an eligible return, the customer may choose a refund or exchange.

Approved refunds include:

  • The purchase price of the returned item; and
  • Any applicable sales tax charged on that item.

Original delivery charges, expedited shipping charges, gift-wrapping charges, and other non-product fees are not refundable, except when required by law or when an order is canceled before shipment because MTG COAX cannot meet its promised shipping time.

Refunds will be issued to the original payment method. MTG COAX will initiate the refund within 10 business days after receiving and verifying the returned item. A bank or payment provider may require additional time to post the refund.

Exchanges

Exchanges are subject to product availability and are normally limited to the same product in a different available size or color.

If the requested replacement is unavailable, the customer may select another available replacement or receive a refund for the item price and applicable sales tax.

Standard delivery of one approved replacement item is included at no additional charge.

Incorrect, Defective or Transit-Damaged Orders

If an order arrives incorrect, defective, or damaged during shipping, submit a request through our Contact page within 15 calendar days after delivery.

Please include the order number and clear photographs of the item and packaging. The customer may choose an eligible refund or exchange.

Lost or Delayed Orders

If a package is confirmed lost before delivery, contact MTG COAX so we can review the shipment and provide an appropriate replacement or refund.

When MTG COAX cannot ship an order within the time promised—or within the period required by applicable law—we will notify the customer. The customer may agree to the delay or cancel the unshipped order for a full refund.

Policy Changes

The version of this policy in effect when an order is placed will apply to that order. MTG COAX may update this policy for future purchases.

Nothing in this policy limits any consumer rights that cannot legally be waived. When applicable law provides greater protection, that law will control.

Contact MTG COAX

For return, refund, exchange, or order questions, please visit:

https://mtgcoax.com/pages/contact